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Privacy Policy


Privacy Policy

This Privacy Policy describes how VetPets (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from vetpets.co.nz (the “Site”).

1. Personal Information We Collect

When you visit VetPets, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:

  • Device Information: Your web browser, IP address, time zone, and information about cookies installed on your device.

  • Browsing Information: Pages or products viewed, search terms, referring websites, and how you interact with the Site.

  • Order Information: Your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

We refer to this as “Personal Information.”

2. How We Use Your Information

We use the Personal Information we collect to:

  • Fulfill orders and deliver products to you.

  • Process payments and provide order confirmations.

  • Communicate with you, including customer support.

  • Screen orders for potential fraud or risk.

  • Improve our website and marketing strategies.

With your permission, we may also send you emails about our products, promotions, and updates.

3. Sharing Your Information

We share your Personal Information with trusted third-party services to help us operate our business. For example:

  • Shopify: Our store is hosted on Shopify Inc. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Learn more about Shopify’s privacy practices here.

  • Payment Providers: To process your payments securely.

  • Analytics & Marketing Tools: Such as Google Analytics and Facebook Pixel, to help us understand customer behavior and deliver relevant ads.

We do not sell or rent your information to other companies.

We may also disclose your information to comply with laws and regulations or to respond to lawful requests.

4. Behavioural Advertising and Tracking

We use cookies and tracking technologies to improve your browsing experience and serve relevant ads. You can opt out of targeted advertising via your account at Facebook or Google.

5. Your Rights

If you are a resident of New Zealand, you have the right to access, correct, or request deletion of your personal information.

If you are located in the EU or California, you may also have rights under GDPR or CCPA, including the right to request data portability or object to certain types of data use.

To exercise any of these rights, please contact us using the details below.

6. Data Retention

We retain your Order Information for our records unless you request that we delete it. This helps us maintain purchase history and comply with legal obligations.

7. Security

We take reasonable precautions and follow industry best practices to ensure your personal data is not lost, misused, accessed, disclosed, altered, or destroyed.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The most current version will always be posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or delete any personal information we have about you, please contact us:

VetPets NZ
Email: office@vetpro.co.nz
Website: https://vetpets.co.nz

March 2025