Terms of service
Terms of Service
These Terms of Service ("Terms") govern your use of the website vetpets.co.nz, which is owned and operated by Veterinary Professional Services Ltd ("VetPets", "we", "us", or "our"). By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions.
1. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms, including any additional terms and policies referenced herein. If you do not agree, you may not access the website or use any of our services.
2. Store Platform
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.
3. Use of the Site
By using this site, you confirm that you are at least the age of majority in your region, or you have given us consent to allow any of your minor dependents to use this site.
You agree not to use our products for any unlawful or unauthorized purpose, and you must not violate any laws in your jurisdiction.
4. Accuracy of Information
We do our best to ensure all content and information on our site is accurate and up-to-date, but we do not guarantee its completeness or reliability. Any reliance on material from this site is at your own risk.
5. Modifications to Services or Pricing
We reserve the right to modify or discontinue products, services, or pricing at any time without notice. We are not liable for any such changes.
6. Products and Services
Some products may be available exclusively online and in limited quantities. We aim to display product images and descriptions accurately but cannot guarantee exact representation on your device.
We may limit the sale of products to any person, region, or jurisdiction on a case-by-case basis.
7. Orders and Account Information
We reserve the right to refuse or cancel any order. You agree to provide accurate, current, and complete account and purchase information and to promptly update it as needed.
8. Returns and Refunds
Please refer to our Returns Policy for details on product returns, eligibility, and processing.
9. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party tools and services. We are not responsible for their content, terms, or policies. Use of these tools is at your own discretion and risk.
10. User Feedback and Submissions
If you submit comments, ideas, or other materials, you agree that we may use them without restriction and without obligation to compensate or respond.
11. Personal Information
Your submission of personal information is governed by our Privacy Policy.
12. Prohibited Uses
You may not use our site or its content for any unlawful purpose, to violate intellectual property rights, to harass or discriminate, to spread malware, or to interfere with site functionality.
13. Disclaimer of Warranties and Limitation of Liability
We provide the site and all products "as is" and "as available" without warranties. We are not liable for damages or losses related to use of the site or products, to the extent permitted by law.
14. Indemnification
You agree to indemnify and hold VetPets and its affiliates harmless from any claim or demand resulting from your breach of these Terms or your violation of any law or third-party rights.
15. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.
16. Termination
These Terms remain in effect unless terminated by either party. We may terminate your access at any time if you breach these Terms.
17. Entire Agreement
These Terms, along with our Privacy Policy and any additional terms or notices, constitute the full agreement between you and VetPets regarding your use of the site.
18. Governing Law
These Terms are governed by and interpreted under the laws of New Zealand.
19. Changes to Terms
We may update these Terms at any time. It is your responsibility to check this page periodically. Continued use of the site following changes constitutes your acceptance.
20. Contact Us
If you have any questions about these Terms, please contact us at:
Email: office@vetpro.co.nz
Phone: 0800 864 000
